HELP
FAQ
Everything you need to know about the NightGuard leash, shipping, and returns.
How does the hands-free leash work?
The NightGuard leash straps around your waist with an adjustable belt and connects to your dog with a shock-absorbing bungee cord, so you can walk, run, or hike with both hands free. The bungee smooths out sudden pulls, so they don't yank your shoulder or your dog's neck.
Will the belt fit me?
Yes. The belt is one-size and adjustable, and fits most waist sizes. It's comfortable for long walks or runs.
How long is the leash?
The Red, Black, and Green leashes are about 2.2 m long. The Blue leash is about 1.9 m.
Can people see us at night?
The leash has reflective stitching that helps you and your dog stay visible on early-morning runs and after-dark walks.
Is the leash waterproof?
The leash is water-resistant, built to handle rain, splashes, and everyday outdoor conditions. It's not designed for full submersion, like swimming.
How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 7–12 business days domestically, and longer for international orders.
How do I track my order?
You'll get a tracking number by email as soon as your order ships. You can also use Track Your Order at any time.
What's your return/exchange policy?
We offer a 30-day money-back guarantee. If you're not satisfied, reach out within 30 days of delivery for a full refund or exchange, and return shipping is on us. See Shipping & Returns for details.
Do you ship internationally?
Yes! We ship internationally. Delivery times vary by destination.
How can I contact you?
Email us at tracktrail.shop@gmail.com or use our contact page.